Delivery:
We offer free delivery on all orders within the UK.
Our shipping times vary based on supplier and product. Our larger items require 2 man delivery. We will keep you up to date on delivery times for your product. This will be in the form of shipping confirmation emails, and/or text delivery notifications.
Any delays to shipping will be communicated to you via email.
If you have any questions about shipping/delivery times, please reach out to our helpful team.
Returns & Refunds:
We want to make sure you are fully happy with your purchase, and we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original delivered state, including the original delivery packaging.
Our full returns and refund policy is available to read here:
Full Returns Policy
If you have any questions about our returns policy, or want to check something with us first, you can always contact us via our support page here.
What if my item arrives damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
What if my item has missing or damaged parts?
If your item has any missing or damaged parts, please contact us via our support page here.
We are here to help.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 15 business days.
