Free delivery across the UK

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Ordering & Payment

How do I place an order on your website?

Ordering is easy! Simply browse our products, select the items you want, and click "Add to Cart." Follow the prompts to complete your order.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards and PayPal. You can select your preferred method during checkout.

Is my payment information secure on your website?

Yes, we take security seriously. Our website uses SSL encryption to protect your payment information and personal details.

Can I cancel or modify my order after it's been placed?

You may be able to modify or cancel your order before it's shipped. Contact our customer support for assistance.

Shipping and Delivery

What are your shipping rates and delivery times?

We offer free delivery on all orders, and delivery times vary depending on the product and your location. You can find this information on the product page or during checkout.

Can I track my order during shipping?

Yes, we provide tracking information for your order. You'll receive a tracking number via email once your order is shipped.

What should I do if my order is damaged during shipping?

If your order arrives damaged, please contact our customer support with photos of the damage. We'll assist with replacement or refunds.

What happens if I'm not at home during the delivery?

Our delivery partners will typically leave a delivery note or attempt redelivery. You can also contact them to reschedule.

Returns and Refunds

What is your return policy?

We offer a 30-day return policy. You can find detailed information in our Returns Policy section.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support. They will guide you through the process.

When can I expect my refund after a return is approved?

Refunds are typically processed within 7 business days after we receive and inspect the returned items.

Do you charge restocking fees for returns?

Restocking fees may apply to some returns. Please refer to our Refund Policy for details.

What should I do if I receive the wrong item or my order is incomplete?

Contact our customer support immediately, and we will resolve the issue by sending the correct item or missing parts.