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Privacy Policy

Who we are

Suggested text: Our website address is: https://gardenandpatio.co.uk.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Suggested text: Visitor comments may be checked through an automated spam detection service.

Ordering & Payment

How do I place an order on your website?

Ordering is easy! Simply browse our products, select the items you want, and click "Add to Cart." Follow the prompts to complete your order.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards and PayPal. You can select your preferred method during checkout.

Is my payment information secure on your website?

Yes, we take security seriously. Our website uses SSL encryption to protect your payment information and personal details.

Can I cancel or modify my order after it's been placed?

You may be able to modify or cancel your order before it's shipped. Contact our customer support for assistance.

Shipping and Delivery

What are your shipping rates and delivery times?

We offer free delivery on all orders, and delivery times vary depending on the product and your location. You can find this information on the product page or during checkout.

Can I track my order during shipping?

Yes, we provide tracking information for your order. You'll receive a tracking number via email once your order is shipped.

What should I do if my order is damaged during shipping?

If your order arrives damaged, please contact our customer support with photos of the damage. We'll assist with replacement or refunds.

What happens if I'm not at home during the delivery?

Our delivery partners will typically leave a delivery note or attempt redelivery. You can also contact them to reschedule.

Returns and Refunds

What is your return policy?

We offer a 30-day return policy. You can find detailed information in our Returns Policy section.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support. They will guide you through the process.

When can I expect my refund after a return is approved?

Refunds are typically processed within 7 business days after we receive and inspect the returned items.

Do you charge restocking fees for returns?

Restocking fees may apply to some returns. Please refer to our Refund Policy for details.

What should I do if I receive the wrong item or my order is incomplete?

Contact our customer support immediately, and we will resolve the issue by sending the correct item or missing parts.